Disaster Assistance

The "Help After a Disaster" brochure includes information to help people understand the types of FEMA Individual Assistance support that may be available in disaster recovery.

Help After a Disaster (English)

Ayuda después de un desastre (Spanish)

Winter Storm 2021

Texas homeowners and renters in Caldwell County who sustained damage may now apply for disaster assistance with FEMA.

If you have insurance and are applying for disaster assistance, you must also file a claim with your insurance company as soon as possible. By law, FEMA cannot duplicate benefits for losses covered by insurance. If insurance does not cover all your damage, you may be eligible for federal assistance.

The fastest and easiest way to apply is by visiting www.disasterassistance.gov.

If it is not possible to register online, call 800-621-3362 (TTY: 800-462-7585). The toll-free telephone lines operate from 8 a.m. to 10 p.m. CDT, seven days a week. Those who use a relay service such as a videophone, Innocaption or CapTel should update FEMA with their specific number assigned to that service.

When you apply for assistance, have the following information readily available:

  • A current phone number where you can be contacted
  • Your address at the time of the disaster and the address where you are now staying
  • Your Social Security number, if available
  • A general list of damage and losses
  • If insured, the insurance policy number, or the agent and company name

If it is safe to do so, start cleaning up now. Take photos to document damage and begin cleanup and repairs to prevent further damage. Remember to keep receipts from all purchases related to the cleanup and repair.

Disaster assistance may include financial assistance for temporary lodging and home repairs, low-interest loans to cover uninsured property losses, and other programs to help individuals and business owners recover from the effects of the disaster.

Low-interest disaster loans from the U.S. Small Business Administration are available to businesses, homeowners and renters. Call the SBA at 1-800-659-2955 (TTY: 800-877-8339) or visit www.sba.gov/services/disasterassistance.


For individuals without access to the internet or computers the Martindale Community Library will be available to assist.  If you need assistance with this process, please call City Hall, 512-357-2639, between the hours of 9 AM and 5 PM Monday thru Thursday and leave a contact number.   A library volunteer will contact you for a time to meet and register.

 The following information is provided to help with registration. 



If you are a disaster survivor, you may qualify for federal assistance.

  • If you are applying for both home and business disaster assistance, complete one registration to cover both.
  • If you are applying for multiple disasters, you will need to complete a registration for each disaster.

 You'll need the following to complete your registration:

  • Social Security Number (SSN) OR the SSN of a minor child in the household who is a U.S. Citizen, Non-Citizen National or Qualified Alien
  • Annual Household Income
  • Contact Information (phone number, mailing address, email address*, and damaged home address)
  • Insurance Information (coverage, insurance company name, etc.)
  • Bank Account Information (if you are eligible to receive financial assistance, the money can be deposited in your account)

*Note: You must provide an email address if you want to review your registration status online. If you do not provide an email address, you will be required to contact FEMA for any updates to your registration.

If you need further information or assistance:

Call the FEMA Disaster Assistance Helpline at 1-800-621-3362. This number is also for users of 711 or Video Relay Service (VRS). TTY users can call 1-800-462-7585. Helpline services are available seven days a week from 7 a.m. to 11 p.m. ET.

If you are having technical issues, call FEMA's Internet Help Desk at 1-800-745-0243. They are available 24 hours a day, 7 days a week.

To learn more, review the Individuals and Households Program and Policy Guide (IAPPG). This provides policy and eligibility information for all assistance under the Individuals and Households Program (IHP). Visit the Individual Disaster Assistance page for more details. You may also view Disasters by calendar year or find other agency support by disaster.



 Si usted es un sobreviviente de un desastre, puede calificar para asistencia federal.

  • Si está solicitando asistencia en caso de desastre tanto en el hogar como en el negocio, complete un registro para cubrir ambos.
  • Si está solicitando varios desastres, deberá completar un registro para cada desastre.


Necesitará lo siguiente para completar su registro:

  • Número de seguro social (SSN) O el SSN de un niño menor en el hogar que es un ciudadano estadounidense, no ciudadano nacional o extranjero calificado
  • Ingresos anuales por hogar
  • Información de contacto (número de teléfono, dirección postal y dirección de domicilio dañada)
  • Información del seguro (cobertura, nombre de la compañía de seguros, etc.)
  • Información de la cuenta bancaria (si usted es elegible para recibir asistencia financiera, el dinero puede ser depositado en su cuenta)

*Nota: Debe proporcionar una dirección de correo electrónico si desea revisar su estado de registro en línea. Si no proporciona una dirección de correo electrónico, deberá comunicarse con FEMA para cualquier actualización de su registro.

Si necesita más información o asistencia:

Llame a la Línea de Ayuda de Asistencia por Desastres de FEMA en 1-800-621-3362. Este número es también para usuarios de 711 o servicio de retransmisión de vídeo (VRS). Los usuarios de TTY pueden llamar al 1-800-462-7585. Los servicios de la línea de ayuda están disponibles siete días a la semana de 7 a.m. a 11 p.m. hora del esta.

Si tiene problemas técnicos, llame al servicio de asistencia de Internet de FEMA al 1-800-745-0243. Están disponibles las 24 horas del día, los 7 días de la semana.

Para obtener más información, revise la Programa de Asistencia Individual y Guía de Políticas (IAPPG, por sus siglas en inglés, en inglés). Esto proporciona información sobre políticas y elegibilidad para toda la asistencia en el marco del programa de personas y hogares (IHP). Visite la página Asistencia Individual por Desastre (en inglés) para obtener más detalles. También puede ver Desastres por año calendario o encontrar otro apoyo de la Agencia por desastre.